Frequently Asked Questions

Q: How can the Heal With Dr. Jenn group help?
A: Most medical providers (Doctors, Psychologists, Therapists, etc.) have not been educated about the dangers and damages benzodiazepines can cause so they are usually not very helpful. In addition, There are a lot of horror stories and bad advice online. Dr. Jenn’s mission is to provide information based on the latest science and anecdotal evidence from the benzo community, as well as emotional support.  Members of her group have access to Dr. Jenn’s live group coaching sessions, a community of caring people also going through benzo withdrawal, and some unique online resources, as well as free classes. 

Q: Does Dr. Jenn have a cure for Benzodiazepine Withdrawal?
A:  The consensus in the benzodiazepine community is that there is no “magic bullet,” but symptoms will go away in time. Dr. Jenn brings a wealth of personal and professional experience to help make your healing journey as comfortable as possible. Dr. Jenn cannot diagnose or give medical advice, but she can ensure you have the best information to make good decisions about your recovery and to offer advice on coping skills and the four cornerstones of well-being that promote healing.

Q: What makes Dr. Jenn’s group unique?
A: Lots of things! It meets on Discord, a fantastic community platform, and offers live coaching, free classes that focus on healing, a data bank of symptoms and coping skills, a free music playlist, connection via phone, text, or video with members, and access to Dr. Jenn via direct messages. But most of all, it is unique because it FOCUSES on healing, positivity, and solutions. It is not a place of fearmongering, which happens in so many benzo groups. 

Q: What is Discord, and why do we use it?
A: Discord is a chat/voice/video app similar to Facebook but has several advantages:

• Anonymity: Discord does not require you to use your real name
• Privacy: Discord does not egregiously spy on you.
• Control: Discord lets you decide how you want to participate
• Security: Outsiders can’t see your activities on Discord
• Ads: Discord does not show you advertisements.
• Intuitive Interface: The basics of using Discord can be learned in a few minutes.

https://discord.com/safety/360044149331-What-is-Discord

Q: What kind of phone or computer do I need to participate?
A: PC users can use Discord on a web browser such as Chrome, Safari, or Firefox (or even whatever Microsoft is trying to get to work these days). A mobile app also runs on iPhone and Android phones and tablets.

Q: How secure is my credit card?
A: Dr. Jenn uses Stripe to process payments. Stripe is a payment processor like PayPal and Square; they are a well-established company with a long history of having the best security in the industry. When you pay through Dr. Jenn’s website, the credit card information is handled entirely by Stripe; Dr. Jenn does not have access to your credit card number.

Q: What can I expect after joining Heal With Dr. Jenn?
A: At then end of checkout you will receive a link to join Dr. Jenn’s Discord server and instructions. Please remember to use or save the link before closing the checkout window. Once you are in Discord follow the instructions in the #new-members channel to get access to the support group.  

Q: What if I decide the group is not for me?
A: Members can cancel their monthly subscription at any time through the Customer Portal
billing.stripe.com/p/login/9AQ3ff7RW75s8b63cc